You had 2 employees at the grill, that were joking and carrying on like they were in a locker room - complete with the locker room humor - while one person assembled my burritos, another person was running drive thru and fryer and a fifth person was bagging and running front register. All 5 of these young men seemed to be more focused on their 'comedy' and less focused on their errors. Sad to know that one of these was the Manager on Duty.
Unhappy with friendliness of staff. Orders wrong. Consistently terrible shakes. (By terrible I mean already melted.)
Speed of service - Fail. Food cost - Fail. Customer satisfaction - Fail.
Having been in all aspects of the restaurant industry, I have an understanding of operations from the management side, the employee side and the customer side and the reason for my dissatisfaction is top down. Why employees have to dish out all the fillings for the burrito into a portion tray, then transfer to the tortilla, then grill the tortilla, then wrap - complete waste of time (if you are trying to curb food cost by enforcing portion control, realize you have focused on portion at the cost of speed of service - fail).
Very slow with only a few people in the restaurant. Cold fries when they finally came out. Semi incompetent employee working the register. 18 minute wait for sub par fast food. Avoid.
When I finally did get my order it was hot and correct - well, sort of. The items that I ordered were all there, but there were also 8 apple pies that the guy at front counter threw in for free once he turned around and observed of the obvious look of disgust I had on my face while watching this sad attempt at a Monty Python skit.
I travel I-74 very frequently between Peoria and Davenport and I finally chose to grab a bite here instead of my usual places across either street from this Hardee's. It will probably be quite a long time before I return.
Haven't been here for awhile. Liked their breakfast for quick and easy. Good for a change.
Since I had a crew with me, I ordered 10 burritos which took just 15 minutes according to the monitor at the bagging station. While waiting for my order to be completed, I witnessed 2 other couples come to the counter, wait for someone to take their order and then leave without making a purchase.
Loved this place only when they had those awesome hot, spicy chicken tenders.
Hardee S is a US Restaurant based in Knoxville, Illinois. Hardee S is located at 1413 Knox Hwy 9, Knoxville, IL 61448, USA.
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